Kayako is your collaborative inbox. No more lost emails or forgotten CCs. Receive tickets through your helpdesk, email and website.
Provide quicker resolutions by automatically routing and prioritizing tickets using departments, email and escalation rules.
Use customer satisfaction surveys and knowledgebase ratings to measure performance and generate reports to identify areas for improvement.
Collaborate on support tickets more effectively with ticket notes, tags, owners and watchers. Your personal inbox is just a click away, along with custom ticket filters and views. Monitor support performance with SLAs and escalation rules.
Build a knowledgebase and Kayako will automatically suggest answers and relevant articles to your customers and agents as they type out their query or reply.
Build a rich knowledgebase and create step-by-step troubleshooters. Relevant knowledgebase articles are automatically suggested to your customers as they type out a query and to your agents as they handle a ticket. Kayako actively encourages your agents to save ticket resolutions to the knowledgebase for use later.
Kayako has been designed to enable your business to scale gracefully, without any helpdesk growing pains. Most areas are customizable, including the look and feel, departments, ticket priorities, ticket statuses. Add custom fields to collect important information, such as order numbers to tickets, users profiles and more.
As well as producing a table of new ticket counts in the given example, the latest update will generate a chart representing the trend over time for each department.
Kayako Mobile for iOS has been updated to take advantage of the iPhone 5's larger new display. Now you can see more information and more ticket replies with even less navigation.
You now have one-tap access to various filtered views, making the most relevant information easier and quicker to access - wherever you are in the app.
Now that measuring and trend-spotting in your helpdesk is easier, improving your customer support is easier with Kayako.
Available on iOS, Android, Windows Phone and now Blackberry, you can stay connected to the helpdesk wherever you are with Kayako Mobile. Kayako puts the helpdesk wherever you are. Available on the Blackberry World.