Delivering customer support over
the web has never been this simple
or organized.
Collaborate on support tickets more effectively
with ticket notes, tags, owners and watchers.
Your personal inbox is just a click away, along
with custom ticket filters and views. Monitor
support performance with SLAs and escalation
rules.
Easy to use self service tools and as-you type suggestions.
Build a knowledgebase and Kayako will
automatically suggest answers and relevant
articles to your customers and agents as they
type out their query or reply.
Self-service put to use. Kayako puts knowledge to work for both customers and agents.
Build a rich knowledgebase and create
step-by-step troubleshooters. Relevant
knowledgebase articles are automatically
suggested to your customers as they type out a
query and to your agents as they handle a ticket.
Kayako actively encourages your agents to save
ticket resolutions to the knowledgebase for use
later.
Tailors to how your organization works and not the other way round.
Tailors to how your organization works and not the other way round.
Kayako has been designed to enable your
business to scale gracefully, without any
helpdesk growing pains. Most areas are
customizable, including the look and feel,
departments, ticket priorities, ticket statuses. Add
custom fields to collect important information,
such as order numbers to tickets, users profiles
and more.
As well as producing a table of new ticket counts
in the given example, the latest update will
generate a chart representing the trend over
time for each department.
Kayako Mobile for iOS has been updated to take
advantage of the iPhone 5's larger new display.
Now you can see more information and more
ticket replies with even less navigation.
You now have one-tap access to various filtered
views, making the most relevant information
easier and quicker to access - wherever you are
in the app.
Available on iOS, Android, Windows Phone and
now Blackberry, you can stay connected to the
helpdesk wherever you are with Kayako Mobile.
Kayako puts the helpdesk wherever you are.
Available on the Blackberry World.
Hosted license is now available $60/user/month.
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