How do we let busy managers and operational personnel know that something is worthy of their attention? Is it possible to make sense of operational data with minimal, human intervention? Can we impart our knowledge of equipment systems into software to automatically find issues, patterns, and faults? SkySpark provides the solution.
SkySpark allows domain experts to capture their knowledge in “rules” that automatically run against collected data. Employing “semantic tagging”, pattern recognition, functional rules processing and other techniques, SkySpark’s analytics engine provides the ability to automatically identify issues worthy of attention. The result: the capability to tell the user what they need to know about the performance of their systems.
SkySpark works with data of all types: live links to automation systems and smart meters, connections to SQL databases, static CSV files, or web service feeds. SkySpark makes it easy to centralize your data for analysis.
The first step to apply SkySpark is to aggregate and organize your data. SkySpark is built with a unique customized database we call Folio which efficiently manages your real-time and time-series data. Easily import your data from Excel, CSV, relational databases, or oBIX.
Instead of relying on conventional database schemas, meaning and relationships – “semantics” – is accomplished using “tags”. Tags are added to data items as needed to convey definitions and associations. For example an air handler might have tags that define its location (site, building, floor), fact that it is an electric load, manufacturer, capacity, schedule, associated control parameters, etc. Records can have as many tags as needed and new tags can be added ad hoc whenever needed. Tags provide the hooks that the analytics engine uses to correlate and analyze the data.
Analysis is accomplished with a unique computation “engine” known as Axon. Axon provides a comprehensive set of functions for querying, transforming, and analyzing data. The system implementer writes rules using the Axon language, which are then processed by the Axon engine. Define an issue once, save it, and activate it – SkySpark will find it forever. Create new rules based on new observations or ideas at anytime – all without affecting your underlying systems. And rules can be combined and linked together. Build a library of rules that capture the essential items that matter to your application.
When Axon rules “hit” or “trigger” they create a spark – our term for an issue that matters. Sparks can be reviewed and analyzed using one of the many built-in web apps. Or Sparks may be configured to generate notifications via email, social networking apps, or third party applications.
A picture is worth a 1000 words. Take all the high value data that SkySpark produces and visualize the results cleanly and simply. Use SkySpark‘s comprehensive set of built-in apps, or integrate SkySpark into your own solution.
SkySpark can be used in a wide variety of applications with systems of all types. Its not tied to any one manufacturer‘s products or devices. Applications include building commissioning, equipment fault detection, energy analysis, load profiling, facility benchmarking, asset performance tracking, and carbon and greenhouse gas reporting. SkySpark’s high-performance database and infinitely flexible analytics language can provide results not possible with other tools. And, the built-in visualization applications make it a ready to go solution. With SkySpark you know how your buildings, equipment systems, and devices are really operating and where and how you can improve performance.
SkySpark is sold as licensed software – install it on a local PC or server, or host it in your own cloud. SkyFoundry never has your data – you‘re in control.
Fantom based desktop application with templates, syncronization, haystack library, time-series data push & so much more.
Runs on Windows, Linux and Mac!
Template types are hierarchical definition of
different application layers.
For example
Site -> Equip -> Point
Site -> Meter -> Submeter
Country -> State -> City -> Branch
-> Equip -> Point


Create ones assign to sites in a few clicks.
Upload haystack schema from PB Plus to SkySpark
Download haystack schema from SkySpark to PB plus


Automatically map live data (cur) for version 2.0
System automatically checks if there is history.
(Only in Case)
Upload haystack schema from PB Plus to SkySpark
Download haystack schema from SkySpark to PB plus


Automatically map live data (cur) for version 2.0
System automatically checks if there is history.
(Only in Case)
This simplifies and standardizes the names on the records.

SkySpark is a great application that finds issues so good that it generates a decent amount of Sparks.
Work-flow of Sparks can become problematic.
Kayako is your collaborative inbox. No more
lost emails or forgotten CCs.
Receive tickets through your helpdesk, email
and website.


Provide quicker resolutions by automatically
routing and prioritizing tickets using departments,
email and escalation rules.
Use customer satisfaction surveys and
knowledgebase ratings to measure
performance and generate reports to identify
areas for improvement.


Collaborate on support tickets more effectively
with ticket notes, tags, owners and watchers.
Your personal inbox is just a click away, along
with custom ticket filters and views. Monitor
support performance with SLAs and escalation
rules.
Build a knowledgebase and Kayako will
automatically suggest answers and relevant
articles to your customers and agents as they
type out their query or reply.


Build a rich knowledgebase and create
step-by-step troubleshooters. Relevant
knowledgebase articles are automatically
suggested to your customers as they type out a
query and to your agents as they handle a ticket.
Kayako actively encourages your agents to save
ticket resolutions to the knowledgebase for use
later.
Kayako has been designed to enable your
business to scale gracefully, without any
helpdesk growing pains. Most areas are
customizable, including the look and feel,
departments, ticket priorities, ticket statuses. Add
custom fields to collect important information,
such as order numbers to tickets, users profiles
and more.


As well as producing a table of new ticket counts
in the given example, the latest update will
generate a chart representing the trend over
time for each department.
Now that measuring and trend-spotting in your
helpdesk is easier, improving your customer
support is easier with Kayako.


Kayako Mobile for iOS has been updated to take
advantage of the iPhone 5's larger new display.
Now you can see more information and more
ticket replies with even less navigation.
You now have one-tap access to various filtered
views, making the most relevant information
easier and quicker to access - wherever you are
in the app.


Available on iOS, Android, Windows Phone and
now Blackberry, you can stay connected to the
helpdesk wherever you are with Kayako Mobile.
Kayako puts the helpdesk wherever you are.
Available on the Blackberry World.
* Don't worry; the Blackberry survived
